SHIPPING POLICY
All orders are processed and shipped as promptly as possible, excluding weekends and holidays. Please refer to the timelines below based on the type of order:
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Pre-Orders: Please refer to the item as all pre-orders vary.;
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Ready to Stitch (e.g., monogrammed or embroidered items):
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Please allow approximately 4–6 weeks for processing and production prior to shipping.
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Ready to Ship:
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Typically ship within 2–5 business days of purchase.
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The Roundup Resale:
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These items will typically ship within 2-5 business days.
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All orders are shipped via standard carriers such as USPS and include a tracking number. You will receive a shipping confirmation email with your tracking information as soon as your order leaves our facility.
Estimated delivery times vary by location and carrier, but most orders arrive within 2–7 business days after shipment. Please note that carrier delays, inclement weather, or other unforeseen factors may occasionally impact delivery times. Dilly Dally TX cannot guarantee exact delivery dates once a package has been handed off to the carrier.
If any items in your order are delayed due to stock availability, high order volume, or other factors, we will notify you by email as soon as possible.
Please Note:
We are not responsible for shipping delays caused by the postal service, customs, or incorrect shipping information entered at checkout. Once an order is marked as delivered by the carrier, we are not liable for lost or stolen packages.
If you experience a delay or issue with your shipment, please contact us at madison@dillydallytx.com and we will be happy to assist you.
We appreciate your order and will always do our best to ensure your items arrive in a timely and satisfactory manner.
REFUND POLICY
Effective Date: January 2026
Thank you for choosing Dilly Dally TX for your customized products. Due to the personalized nature of our items, we have established a no-refund policy. Please read the following carefully:
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No Refunds: All sales are final. Once an order is placed and customization has begun, we do not offer refunds or exchanges. This policy is in place because each product is uniquely created to your specifications, making it unsuitable for resale.
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Order Confirmation: Before finalizing your purchase, please double-check all details, including text, colors, sizes, and any other customization options.
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Quality Assurance: We take pride in our craftsmanship and quality control processes. If you believe your product is defective or was damaged during shipping, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve any issues promptly.
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Customer Support: For any questions or concerns regarding your order, please reach out to our customer service team at [customer service email/phone number]. Our team is dedicated to providing the best possible experience and will assist you with any inquiries.
We appreciate your understanding and support of our policy. Thank you for choosing Dilly Dally TX for your unique, customized products.